“If the career you have chosen has some unexpected inconvenience, console yourself by reflecting that no career is without them.”
~ Jane Fonda
“I have a business question for you Mrs. Roddy. It’s actually a people issue.”
Another young entrepreneur had lunch with me today. I’m proud that these young men and women feel they can share anything with me—business and personal. He looked up from the menu. I could feel his urgency to understand and resolve a dilemma.
“I connected with a network group that has brought me lots of business clients. I’m struggling with one thing, though. I give the client the contract, they read it, sign it, and then still expect me to provide additional not-agreed-upon services once I’m on the site.
“It’s puts me in a difficult bind, Mrs. Roddy. I bring a crew, we have a certain amount of time to finish the job, and I have to pay the crew. The client seems to think it’s no big deal for us to spend another hour or more on details. I don’t get why people don’t understand a contract. If they want that additional service, I’m happy to provide…just not for free. Am I wrong?”
“That is one thing we’ve all had to deal with in the beginning of our businesses,” I responded. “I know exactly the frustration you feel. You are right.”
“I’m starting to wonder about this particular group of clients. Those clients asking for free services make complaints to the networking group that referred me as though I’m cheating them or something.”
“Everything is itemized in the contract?”
“Everything. I’ve already lost some income. Since I’m on the site, I’ve gone ahead and provided the extra service with the client’s promise that they would pay me. Most didn’t pay for that extra, Mrs. Roddy.”
“You know what? Rather than just give you my thoughts, let me put out a FB request to some truly savvy business strategists I know. Let’s see what they have to say!”